Cancellation & Refund Policy

Last updated on 03-05-2026 23:53:54

SHANKAR believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• SHANKAR does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the SHANKAR, it’ll take 6-8 Days days for the refund to be processed to the end customer.

Our support team is available during working hours, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.

A Lot of Answers Are Already On Our FAQs Page, But Don’t Hesitate to Ask Questions If You Have Any Questions.

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Points to Note

We aim to respond within 48 hours but please allow extra time on weekends and public holidays. Although we aim to update all plugins within 48 hours, the nature of our business means that there might sometimes be a short delay before it appear on our site.